Services
PEMA pairs the right vehicle with the right support — including monitors, door-to-program escort, and car seats — so every rider arrives safely across Worcester County.
01
Scheduled rides to medical appointments, therapy, dialysis, and adult day programs.
PEMA takes riders where care happens — from doctor and specialist visits to daily day-program drop-offs and pickups. Recurring routes are coordinated so families and facilities can count on consistent windows.
02
Trained monitors accompany riders who need supervision and support during the trip.
When a rider needs monitoring on the road, PEMA provides a monitor for the ride. Monitors stay attentive throughout transport and help make sure the rider is supported from pickup through arrival.
03
Monitors pick riders up at the door and escort them all the way into the program or appointment.
PEMA does not leave riders at the curb. Monitors assure pickup from the door at home and walk riders in at drop-off — so families and day programs know the handoff was completed safely.
04
Full-service transportation for riders who require a car seat during the ride.
PEMA provides vehicles and setup for riders who need car seats, so younger or smaller passengers travel safely and securely to appointments and day programs.
05
Comfortable sedan and van rides for riders who can walk with little or no assistance.
Ideal for routine doctor visits, pharmacy runs, outpatient appointments, and day-program trips. Drivers assist with boarding and keep the ride calm and on time.
06
Lift-equipped vehicles and trained crews for manual and power wheelchair riders.
Secure wheelchair tie-downs, patient-first handling, and door-through-door support so mobility never becomes a barrier to care or day-program attendance.
07
Contracted rides for brokers, clinics, nursing homes, and adult day programs.
As a documented Massachusetts transportation vendor, we work with brokers and facilities who need consistent capacity — including monitored rides and reliable program drop-offs.
08
Timely pickups when patients are ready to leave the hospital or transfer between facilities.
We stay in close contact with discharge planners so riders get home safely without long waits at the curb once they are medically cleared.
Trip types
Whether you are a family member arranging one ride or a day program coordinating daily volume, we cover the destinations riders need most.
Booking flow
A simple process for private-pay riders, caregivers, and facility coordinators.
01
Share pickup, destination, appointment or program time, and whether a monitor or car seat is needed.
02
We verify the schedule, vehicle type, monitor assignment, and any car-seat or mobility requirements.
03
Your driver — and monitor when assigned — arrives on time and picks the rider up at the door.
04
Monitors escort riders into the appointment or day program, then coordinate the return when ready.
Tell us about your volume, monitor needs, and coverage area. PEMA coordinates appointment and day-program transportation with clear door-to-program handoffs.