Question 1

What kinds of trips does PEMA provide?

Accepted Answer

PEMA provides scheduled rides to medical appointments and adult day programs, along with related trips such as therapy, dialysis, discharges, and facility transfers.

Question 2

Do you provide monitors during rides?

Accepted Answer

Yes. For riders who need monitoring, PEMA assigns a monitor to accompany them during the ride and help ensure a safe, supported trip from pickup to drop-off.

Question 3

Is pickup really door-to-door / door-to-program?

Accepted Answer

Yes. Monitors pick riders up at the door and escort them into the appointment or day program at drop-off — so riders are not left at the curb.

Question 4

Do you accommodate riders who need car seats?

Accepted Answer

Yes. PEMA provides full-service transportation for riders who require a car seat. Please mention car-seat needs when you book so we can prepare the vehicle.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking 24–48 hours ahead whenever possible. Same-day trips may be available depending on driver, monitor, and vehicle capacity — call dispatch to check.

Question 6

Do you provide wheelchair transportation?

Accepted Answer

Yes. Our wheelchair service uses lift-equipped vehicles with secure tie-downs and trained drivers who can assist door-through-door when needed.

Question 7

Do you work with facilities and day programs?

Accepted Answer

Yes. PEMA coordinates with clinics, nursing homes, adult day programs, and broker partners who need reliable transportation and monitor-supported rides.

Question 8

What information do you need to schedule a ride?

Accepted Answer

Pickup address, destination, appointment or program time, rider name and contact, mobility type, whether a monitor or car seat is needed, and whether a return trip is required.

Question 9

Is this emergency transportation?

Accepted Answer

No. PEMA is not an ambulance service. For life-threatening emergencies, call 911. We handle scheduled, non-emergency rides only.

Everything you need before you book a ride.

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