Punctuality
Appointments and day programs run on a clock. Our dispatch and drivers treat every pickup window as a commitment.
About PEMA
A Worcester NEMT team focused on getting people to care.
PEMA Transportation LLC provides non-emergency medical transportation for riders, families, clinics, and broker partners throughout Worcester County & greater Massachusetts.
Our story
Transportation should never be the reason care is delayed.
Medical appointments are not optional. When a ride is late, treatment slips. PEMA exists to remove that friction — with professional drivers, clean vehicles, and a dispatch desk that treats every pickup window seriously.
We transport riders to medical appointments and day programs, provide monitors when supervision is needed, escort riders from the door into the program, and accommodate car seats and wheelchair needs. Our goal is simple: show up on time, complete every handoff safely, and keep communication clear for families and care partners.
What guides us
Values that show up on every route.
Punctuality and respect are not slogans here — they are how rides are planned and delivered.
Dignity
Every rider deserves patience, respect, and assistance matched to their needs — including monitoring and car-seat support.
Clarity
Families and facilities get straightforward communication — who is coming, whether a monitor is assigned, and when.
Consistency
Recurring riders and day-program partners should not have to rebuild trust every morning.
Operations
Modern dispatch for a local fleet.
Evening schedules and driver coordination are supported by AssignRide, so PEMA can keep rider assignments clear when demand is highest.
That means fewer handoff mistakes, better visibility for drivers and monitors, and a more reliable experience for the people who depend on us to reach appointments, therapy, and day programs.
Coverage
Communities we commonly serve.
Coverage can extend beyond these towns for prescheduled regional trips.
- Worcester
- Shrewsbury
- Auburn
- Holden
- Leicester
- Millbury
- West Boylston
- Grafton
- Paxton
- Spencer
- Webster
- Surrounding MA communities
Let’s get your next appointment covered.
Call dispatch or send trip details online. We recommend booking ahead so we can lock in the right vehicle and pickup window.